Returns: Refunds & Exchanges

30 DAYS RETURNS

Need to make a return? Here’s what you need to know and do:

  1. Check the Returns Policy: Ensure items meet the requirements outlined below.
  2. Prepare Your Return: Send items to the address listed below within 30 days, including a note with:
    • Your Name
    • Order Number
    • Returns Request (indicate if you’d like a refund, size exchange, or store credit).

RETURNS POLICY

We offer refunds or exchanges on eligible items if you’re not completely satisfied. See specific guidelines below:

General Requirements

  • Items must be unworn and in perfect condition (no marks, makeup, fake tan, glitter, or lotions).
  • Briefs/thongs must be tried on over your own underwear for hygiene reasons.
  • Product packaging seals must remain unbroken or undamaged.
  • Items must be re-saleable with all labels, tags, and packaging intact.

Category-Specific Policies

  1. Hosiery & Bodystockings: Opened hosiery (e.g., stockings, tights, socks) or bodystockings cannot be returned unless faulty.
  2. Nipple Covers: Opened nipple covers, pasties, or adhesive bras cannot be returned unless faulty.
  3. Cosmetics & Adult Toys: Cannot be returned once opened unless faulty.
  4. Bracli Products: Products with a pearl crotch are non-returnable once opened. Bras, babydolls, and gloves are returnable under the general policy.
  5. Gift Cards & Gift Boxes: Non-returnable and non-refundable.

RETURNS ADDRESS

Dreamy Nightwear Returns
[Your Business Name & Address]
(Replace this placeholder with your business’s official return address.)

For international returns, clearly label the parcel as “RETURNED GOODS” on customs documents to avoid additional charges.

RETURNS TIMESCALES

  • Items must be returned within 30 days from the day you receive your order.
  • Refunds will be processed to the original payment method.
  • If you’d prefer store credit, please indicate this in your returns request.
  • UK Orders: Size exchanges are available for UK customers only. Unfortunately, we cannot process size exchanges for international orders.

NOTES

  • Obtain a proof of postage receipt when sending returns.
  • Customers are responsible for return postage costs.
  • We aim to process returns promptly. While returns are often processed on the day of receipt, allow up to 14 days for completion.

Faulty or Incorrect Products

If you’ve received a faulty or incorrect item, contact us via email with your order number and details. Faulty items must be returned within 30 days of purchase.

For any questions, feel free to reach out to our customer service team.